Keeping your sites online and operating smoothly at all times is an essential aspect of being a successful webmaster and online business owner. For every minute that your website is down or not operating optimally, you may have lost another set of customers or the entire sale. If this happens repeatedly, changing cheap web hosting providers may be in order. After experiencing site downtime you should immediately call your web hosting provider and demand an explanation as well as an estimated time frame in which the problem will be fixed.
If they are unable to give you a quick and friendly response, then you may want to consider another provider. Also, if your web hosting provider is continually charging you hidden fees or customer service fees for using their support line, is highly recommended that you find another provider that will offer better support with less strings attached. Bad support and site downtime are unacceptable problems in the web hosting industry and should not be tolerated for more than a couple of instances before changing web hosting providers. If the problems persist for an unnecessary amount of time, you may want to request a refund from your current hosting provider before switching to another.